Partnering

The contracting out of human resource responsibilities requires a very close relationship between the provider of these services and the client Ð the forming of a partnership. CMHR promotes partnered relationships by focussing on building long-term strategic relationships with clients. A true partnership arrangement allows CMHR to provide a Best Practice service where both parties, as well as the candidates, benefit.

Effective partnering requires maintaining high levels of communication both externally and internally, which involves establishing both formal and informal channels with client stakeholders for review. Regular reviews ensure CMHR's performance cannot deteriorate without appropriate action and provide a forum for continuous improvement through information sharing on future developments and plans that may impact the relationship, moving away from reactive scenarios to proactive service delivery.

The basis of the CMHR approach to regular communication is a process termed Daily / Weekly / Monthly / Quarterly (DWMQ). DWMQ provides the cornerstone of partnership by facilitating interaction processes that will ensure delivery to client expectations. DWMQ is a structured process with both informal and formal measurement points to determine customer satisfaction in both an empirical and qualitative sense.

• Daily - refers to a designated point-of-contact at every relevant level who is available to handle issues as they arise. These issues could be anything from candidates not showing up to invoicing errors.
• Weekly - refers to a weekly summary or review communication process that recaps the weekÕs events (at every level). Events of the week would be briefly reviewed and issues revisited to determine appropriate closure. Procedures would be adjusted based on these reviews, and documented.
• Monthly - a formal review of each of the weekly forums and any documentation. It is also when the measurement KPIs are reviewed from the perspective of Òdid you encounter any problems with our service delivery in terms of candidate qualityÓ (etc. etc.) This allows Chandler Macleod to determine any ongoing issues and address them with the client in a timely manner.
• Quarterly - reviews are formal and cover an agreed agenda including KPIs. Any reported issues can then be openly discussed to explore solutions.

  View our 3-D process
  View our DWMQ Process - Temporary
  View our DWMQ Process - Permanent