Long term commitment

The contracting out of human resource responsibilities requires a very close relationship between the provider of these services and the client - the forming of a partnership. CMHR promotes partnered relationships by focusing on building long-term strategic relationships with clients. A true partnership arrangement allows us to provide a Best Practice service where all parties, including candidates, benefit.

Communication

Effective partnering requires maintaining high levels of communication both externally and internally, which involves establishing both formal and informal channels with client stakeholders for review. Regular reviews ensure CMHR's performance cannot deteriorate without appropriate action and provide a forum for continuous improvement through information sharing on future developments and plans that may impact the relationship, moving away from reactive scenarios to proactive service delivery.

The process

The basis of the CMHR approach to regular communication is a process termed Daily / Weekly / Monthly / Quarterly (DWMQ). DWMQ provides the cornerstone of partnership by facilitating interaction processes that will ensure delivery to, and beyond, our clients' expectations. DWMQ is a structured process with both informal and formal measurement points to determine customer satisfaction in both an empirical and qualitative sense.